Patients & Visitors

Quality Care

Culture of Quality at Regional Medical Center San Jose

Quality is a MUST at Regional Medical Center

Quality CareAt RMC we are committed to clinical, operational and service excellence, and are proud of our record of providing high quality healthcare services that our patients and community demands. We focus every day on continuous quality improvement (CQI), innovations in patient safety and evaluating our performance using national benchmarks.

In our efforts to improve hospital quality, we depend on collaboration of employees, physicians, volunteers and leadership teams to continue to improve clinical outcomes and patient outcomes.

Accreditations and Awards
RMC participates in many voluntary accreditations programs using rigorous standards to evaluate hospital quality.

Where to Compare
At RMC, we know that patients and families are looking for more information to help them judge hospital quality objectively. That is why we have partnered with sister hospital Good Samaritan Hospital as part of a continuing conversation with the community through a series of published reports.

There are several reliable consumer websites where you can gather information about RMC and most importantly, compare our process with other hospitals in the area. RMC is a top performer in process measures and clinical outcomes.

Hospital Compare®
The federal agency that oversees Medicare and MediCal programs sponsors HospitalCompare. This website measures hospital performance on key steps in the treatment of heart attack, heart failure, pneumonia and surgical care. Patient satisfaction data is also available on this site to review and compare.

RMC ranks above national averages for heart attack, heart failure, pneumonia and surgical care composite scores. See how we compare with other hospitals in the community on HospitalCompare.

The Joint Commission
The Joint Commission organization uses a different rating system than HospitalCompare. Using the TJC criteria, RMC ranks above average on heart attack, heart failure, pneumonia and surgical care. To see our TJC results side by side with other hospitals in the community, go to

Regional Medical Center of San Jose Earns “Top Performer on Key Quality Measures®” Recognition from The Joint Commission

The Leapfrog Group is a consortium of employers who are among the largest purchasers of health plans nationally. Their interests are effectiveness and efficiency in the use of their healthcare dollars with a strong focus on patient safety. Their benchmarks for outcomes and patient safety are becoming well-known to consumers.

Providing information to the Leapfrog Group is completely voluntary and only 25 percent of all hospitals in the county choose to participate. RMC is one of those hospitals and we believe that participating gives us an important avenue to communicate our progress on clinical outcomes and patient safety.

In patient safety ratings, RMC ranked well above average, nationally. We have fully implemented patient safety initiatives including 24/7 ICU physician staffing, steps to avoid harm and inpatient injuries, reducing medication errors and reducing ICU infections. To see our performance, go to